8 Lomanstown Road

Rathmines

Dublin 6

7th July 2014

 

 

 

British Telecom,

2 Cashmere Road,

Dublin 4

 

REF: Customer Service Advisor – Dublin – 27229

 

Dear Sir / Madam,

 

I am writing in response to your recent advertisement for the position of “Customer service advisor” as advertised on www.indeed.com.

 

I am very interested in this role as I have over 6 years experience, most recently as a Customer Service agent for UPC for 2 years. During this time, I handled hundreds of calls from U.S. customers requiring assistance with a range of problems, including broadband connection problems and video streaming services. This was a highly pressurised work environment requiring attention to detail which I handled well by using initiative and utilising the training and knowledge base, as well as being a strong team player and commitment to putting the customer’s needs first.

 

In my role as a Customer Service with Ebay, I was promoted to Team lead after proving my ability to resolve and troubleshoot customers’ problems across a wide range of digital devices, while maintaining a calm demeanour and ensuring the customers’ loyalty by putting their needs first.

 

I am currently enrolled as a part-time student with Griffith College studying for a Certificate in Computer Programming.

 

I would welcome the opportunity to work with British Telecom and would like the opportunity to use my interpersonal and communication skills to be an asset to your Customer Service team. I hope to meet and discuss with you my experience and suitability in greater detail.

 

Looking forward to your response,

 

Yours faithfully,

 

Ken Nyman