What would you do in a conflict situation?

  1. What would you do in a conflict situation?
  • I would remain calm and polite.
  • I would try to find out what the problem was.
  • I would try to solve it in a friendly and tactful manner.
  • If I couldn’t solve it, I would call my manager to sort out the situation.
  • Give an example.


I worked as a sales assistant in Pennys. One day a lady came to me when I was working on the till to complain that an item she had bought was faulty, she was quite angry and was raising her voice. I remained calm, listened to her, dealt with her in a very friendly and polite way and apologised for the fault, because of this she calmed down. I then called the supervisor in order to make an exchange for her. She was very happy with how everything was handled.

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